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Born2Travel

FAQs

Frequently Asked Questions

To help answer some of the questions you may have about your beach, ski or snowboarding holiday here is a list of the most frequently asked questions that should answer most of your queries.

If you cannot find the answer to your question here, please give us a call on 01723 671592.

Can I make changes to my holiday after I’ve booked and what are the charges?

Only the lead name on the booking can make changes to the booking, subject to availability at the time of the change. Any changes are subject to an amendment fee, plus any increase in cost.

The amendment fee is payable per person and will be advised at the time of the change. For current amendment fees please see below. This is payable at the time of the change and is non-refundable. You can’t make any changes once you’ve checked in online. And certain changes are not allowed within 21 days of departure. Amendment fees are payable on the day the change is made and are in addition to any increase in holiday cost. If you’ve already bought a policy from an Insurance company , this is non-refundable after 14 days. If you’re making any changes to your travel dates and/or who’s travelling, you’ll need to buy a new policy.

If a member of my party can’t travel, what are my options?

If possible, the best option here is to replace the person in question with another person by changing their name at the cost of an admin fee.

Otherwise, it may affect the overall per person cost of your holiday, as additional supplements may need to be paid for under occupied rooms

Can I make special requests?

You can make special requests, but we can’t guarantee we’ll be able to fulfil them, as special requests are subject to availability.

Some hotels also charge extra for rooms with a pool or sea view, so we wouldn’t be able to fulfil those sorts of requests. If you want to guarantee this, there may be an option to select a pool or sea view room when you book your holiday.

To make a special request after you’ve booked your holiday, simply call Born2Travel on 01723 671592.

What is my hand luggage allowance?

You can carry onboard one piece of hand luggage free of charge, as long as it weighs no more than 10kg and is no larger than 56cm x 45cm x 25cm, including any wheels and handles. If your hand luggage weighs more or is larger than this, it will need to be checked into the plane’s hold, and you may have to pay an additional charge.

You can also bring a small, personal item onboard (such as a handbag, laptop bag or airport purchase), as long as it fits underneath the seat in front of you. Please note that you can’t drink any alcohol bought at the airport (or beforehand) during the flight.

Remember, there are restrictions for carrying liquids through airport security in hand luggage. All liquids, aerosols, and gels must be presented for screening in containers of 100ml or less, and within a clear, resealable plastic bag of no more than 1 litre in capacity. Anything exceeding these requirements will need to be put into your hold baggage and checked in.

All hand luggage is carried in the cabin at the airline’s discretion, and they reserve the right to check it into the plane’s hold for operational or capacity reasons. If this is the case, you must make sure that you remove all valuable items (including travel documents, money, medication, keys, spare lithium batteries, as well as any electronic items containing lithium batteries) and carry these with you in the cabin.

Subject to availability, you can pre-book Guaranteed Cabin Luggage for an extra charge, and if you’ve paid for this service, we won’t ask you to put your hand baggage in the hold (unless it exceeds the weight and size requirements detailed above or operational requirements apply).

What is my checked-in baggage allowance?

Your checked-in baggage allowance is From 20 – 22kg per person (dependent on airline, please check which you are flying with), excluding infants. For infants under two, you don’t get a separate bag, but an extra 10kg allowance for their things can be added to their accompanying adult’s 20 – 22kg hold bag, free of charge.

Any baggage that exceeds your total weight allowance will be carried subject to availability and at our discretion. You’ll also need to pay an excess baggage fee, which is £12 per kg. Please note that no single item of baggage can weigh more than 32kg.

What items are prohibited in my baggage?

In accordance with European Regulations, you’re not allowed to carry the following items into security restricted areas or onboard a plane:

Guns, firearms and other devices that discharge projectiles – devices capable, or appearing capable, of being used to cause serious injury by discharging a projectile, including:

o Firearms of all types, such as pistols, revolvers, rifles, shotguns
o Toy guns, replicas and imitation firearms capable of being mistaken for real weapons
o Component parts of firearms, excluding telescopic sights
o Compressed air and CO2 guns, such as pistols, pellet guns, rifles and ball bearing guns
o Signal flare pistols and starter pistols
o Bows, cross bows and arrows
o Harpoon guns and spear guns
o Slingshots and catapults

Stunning devices – devices designed specifically to stun or immobilise, including:

o Devices for shocking, such as stun guns, Tasers and stun batons
o Animal stunners and animal killers
o Disabling and incapacitating chemicals, gases and sprays, such as mace, pepper sprays, capsicum sprays, tear gas, acid sprays and animal repellent sprays

Objects with a sharp point or sharp edge – objects with a sharp point or sharp edge capable of being used to cause serious injury, including:

o Items designed for chopping, such as axes, hatchets and cleavers
o Ice axes and ice picks
o Razor blades
o Box cutters
o Knives with blades of more than 6 cm
o Scissors with blades of more than 6 cm as measured from the fulcrum
o Martial arts equipment with a sharp point or sharp edge
o Swords and sabres

Workmen’s tools – tools capable of being used either to cause serious injury or to threaten the safety of aircraft, including:

o Crowbars
o Drills and drill bits, including cordless portable power drills
o Saws, including cordless portable power saws
o Blowtorches
o Bolt guns and nail guns

Blunt instruments – objects capable of being used to cause serious injury when used to hit, including:

o Baseball and softball bats
o Clubs and batons, such as billy clubs, blackjacks and night sticks
o Martial arts equipment

Explosives and incendiary substances and devices – explosives and incendiary substances and devices capable, or appearing capable, of being used to cause serious injury or to pose a threat to the safety of aircraft, including:

o Ammunition
o Blasting caps
o Detonators and fuses
o Replica or imitation explosive devices
o Mines, grenades and other explosive military stores
o Fireworks and other pyrotechnics
o Smoke-generating canisters and smoke-generating cartridges
o Dynamite, gunpowder and plastic explosives.

In addition, you’re not allowed to carry the following items in your checked-in baggage:

Explosives and incendiary substances and devices – explosives and incendiary substances and devices capable, or appearing capable, of being used to cause serious injury or to pose a threat to the safety of aircraft, including:

o Ammunition
o Blasting caps
o Detonators and fuses
o Replica or imitation explosive devices
o Mines, grenades and other explosive military stores
o Fireworks and other pyrotechnics
o Smoke-generating canisters and smoke-generating cartridges
o Dynamite, gunpowder and plastic explosives.

How do I pay my balance?

Your balance is required ten weeks before your departure. This will automatically be taken from the card that you used to pay your deposit with. If this process fails, we’ll email you to let you know.

If you want to make payments towards your balance, pay your balance early or change the card you’re paying your final balance with, you can call 01723 671592. We require the reference number, surname and departure date.

How and when do I get my holiday documents?

If you’ve given us your email address, your holiday documents will be sent directly to that, 28 days before your holiday. If you’ve asked for these to be sent via post, they should arrive around three weeks before you’re due to take off. In the case of a late booking, documentation will be sent via email; there may not be time to send by post.

How does COVID-19 affect my holiday?

There are currently no entry requirements to any of the destinations we travel to, or to the UK. Although it’s still a good idea to check any other requirements for travelling to your destination below, as some destinations require you to wear a face mask on public transport. For any further information, please check the FCDO website.*

We also recommend extra safety measures.

*  https://www.gov.uk/government/organisations/foreign-commonwealth-development-office

Born2Travel in Filey
mike and leoni at born2travel

With our expertise and experience, Born2Travel can save you time and effort by handling all the intricate details of your trip. From finding the best deals on flights and accommodations to suggesting exciting activities and destinations, we have the inside knowledge to make your travel plans seamless and hassle-free.

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